FAQs &Support Center
Explore common questions below to better understand the services we offer and how we support you during your medical journey.
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Frequently Asked Questions
Find answers to common questions about our medical tourism services, from accommodation to visa support.
Accommodation
4 questions answered
Yes, absolutely. We understand that medical timelines can be unpredictable. Our care coordinators will work directly with the hotel to manage any necessary extensions for you and your family.
We have partnerships with a wide range of hotels to offer you discounted rates. Let our team know your budget, and we will find the best options for you.
Yes, many of our partner hotels are equipped with accessibility features. Please inform us of any specific needs, and we will ensure your accommodation is suitable.
Some of our partner hotels offer rooms with special amenities for patients recovering from surgery. Please let us know your requirements, and we will coordinate with the hotel.
Doctor-Related
4 questions answered
Yes, we believe in full transparency. We can provide you with the success rates for specific procedures at our partner hospitals upon request.
All doctors within our network are board-certified and have extensive experience in their respective fields. Many are internationally recognized for their contributions to medicine.
Most doctors are fluent in English. For other languages, we provide professional medical interpreters to ensure clear communication at all times.
Yes, if you have a preference for a particular specialist, please let us know. We will do our best to accommodate your request based on the doctor's availability.
Patient-Related
2 questions answered
Typically, you will need your passport, recent medical records, and any diagnostic images (like MRI or CT scans). We will provide a detailed checklist based on your specific case.
Switching hospitals may have visa implications. It is best to finalize your hospital choice before applying for the visa. Our team can help you make an informed decision.
Visa Support
3 questions answered
Visa regulations vary. We strongly advise obtaining a medical visa from the outset. Our team will provide all necessary documentation, including a hospital invitation letter, to support your application.
Yes, accompanying family members, including children, can be included in the hospital invitation letter to support their visa applications.
In the rare event of a visa rejection, we will work with you to understand the reason and assist in re-applying with corrected or additional information.
Services
3 questions answered
Once you have submitted all required medical documents and chosen a hospital, we can typically provide an official invitation letter within 24-48 hours.
We provide you with detailed proposals from multiple JCI-accredited hospitals based on your medical needs and budget. The final choice is always yours.
Yes, the treating doctor can provide prescriptions for your continued care. We can also assist with arranging for medication to be shipped to your home country if needed.
Due Diligence
8 questions answered
Your care team includes your primary specialist, nurses, a case manager, and a dedicated NafariMed care coordinator. We ensure you know who is responsible for every aspect of your care.
We provide 24/7 access to professional medical interpreters. Your dedicated care coordinator will also be multilingual to ensure seamless communication.
Post-operative care plans are personalized. They generally include follow-up appointments, medication management, physical therapy if needed, and clear instructions for your recovery.
ICU admission and discharge are determined by strict medical criteria based on the patient's stability and level of care required, as decided by the attending critical care physician.
Yes, our partner hospitals are transparent about their quality metrics, including mortality rates for various procedures, which we can provide upon request.
Our partner hospitals follow international protocols for patient safety, which include transparent disclosure and review of any medical errors or adverse events.
End-of-life care is provided with the utmost respect for the patient's and family's cultural and religious beliefs. We work to accommodate all faith-based requests.
ICU visitation policies are designed to ensure patient safety and recovery but are generally accommodating. We will provide you with the specific hospital's ICU visiting hours and rules.
Still have questions?
Our medical consultants are available 24/7 to help you with personalized answers.
Still Have Questions?
Our multilingual support team is available 24/7 to assist with your medical journey.